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Communication
Benefits of a Diverse Workplace
- Attract and retain best people
- Gain greater market share
- More effective problem solving
- More powerful innovation and creativity
- Increase organizational flexibility
- Contribute to social responsibility
- Increased profits
Non-verbal Communication
- Gestures
- Personal space
- Greetings
- Concepts of time
- Physicality
- Facial expressions
- Eye contact
- Posture
More Communication
- Verbal
- Tone of voice
- Diction
- Directness
- Idioms
- Written
- Translation
- Formality
- Titles
- Dates
Eliminating Miscommunication
- Do…
- Be brief
- Speak clearly and slowly
- Cite numbers and dates carefully
- Double-check what has been said or agreed upon
- Ask for feedback from listener
- Don’t…
- Use ambiguous words
- Use slang, jargon or idioms
- Refer to popular culture
- Talk down to the other person
- Rephrase until it is clear it is necessary
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