Posted by: Melissa C | April 21, 2010

Cultural Awareness – Communication

CLICK HERE to access a PDF file of this presentation!

Communication

Benefits of a Diverse Workplace

  • Attract and retain best people
  • Gain greater market share
  • More effective problem solving
  • More powerful innovation and creativity
  • Increase organizational flexibility
  • Contribute to social responsibility
  • Increased profits

Non-verbal Communication

  • Gestures
  • Personal space
  • Greetings
  • Concepts of time
  • Physicality
  • Facial expressions
  • Eye contact
  • Posture

More Communication

  • Verbal
    • Tone of voice
    • Diction
    • Directness
    • Idioms
  • Written
    • Translation
    • Formality
    • Titles
    • Dates

Eliminating Miscommunication

  • Do…
    • Be brief
    • Speak clearly and slowly
    • Cite numbers and dates carefully
    • Double-check what has been said or agreed upon
    • Ask for feedback from listener
  • Don’t…
    • Use ambiguous words
    • Use slang, jargon or idioms
    • Refer to popular culture
    • Talk down to the other person
    • Rephrase until it is clear it is necessary
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